Debit Cards Update

Update (7/12/2018):

If you would like to reset your PIN number, members can now do so from the comfort of their own home. Simply:

  1. Call 1(888) 891-2435
  2. Answer the ID validation questions
  3. And follow the prompts to re-set your PIN

Note: If you are not able to reset your PIN using PIN Now, please varify that your contact information is correct on your CBC account. If your information is not current, you may experience an error when attempting to reset your PIN.


Update (7/11/2018):

The CBC debit card system update has been completed and all debit cards are fully functional. If your debit card was affected, you are now able to use it for both debit (PIN) transactions and credit (signature) transactions.

Again, we sincerely apologize for any inconvenience this may have caused. If you continue to experience any issues in regards to your debit card, please feel free to email us at memberservices@cbcfcu.org or give us a call at 805.988.2151. 


We are currently working on a planned system update for our debit cards. As a result, some members may experience intermittent service interruptions when attempting to use their debit card. If you experience any issue while performing a debit (PIN) transaction, please run your CBC debit card as credit and sign for the purchase. This is a temporary solution until the system update is completed. If your debit card is effected, you will not be able to access your account at an ATM until this issue is reseloved.

We sincerely apologize for any inconvenience this may cause and we assure you, we are working hard to complete this update as quickly as possible.

There will be a follow-up communication by the end of the day to update you on the situation.

Published Date: 
Wednesday, July 11, 2018