Experience the Epic Difference! Welcome to CBC’s eNewsletter! Get the latest news about what’s going on in and around CBC Federal Credit Union. Letter from our president and CEO, Rick Weber. 2022 is here, and CBC has plenty to be grateful for and so much to look forward to in the coming year. Although the year was challenging for many due to the pandemic, our hardworking team was available for our members and provided the best service possible while taking the number one spot for customer service departments out of 114 credit unions across the country! In 2021, CBC Federal Credit Union had some exciting new additions to our product stack! In early 2021, we introduced two new departments! We introduced new wealth management services, a client-focused Wealth Management department to help our members pursue financial independence, and Members of CBC Insurance Agency, a full-service Insurance agency offering discounts and special rates when combined with CBC home and auto loans! I am immensely proud of our team, and we look to grow these teams in the future. Looking forward to 2022, we have many projects in progress and in the pipeline that will help us reach our goals. One goal is to become a better lender and another to empower our community. We are excited that our ITIN lending program is now available to our members for auto loans and we are hoping to add more loan products including home loans soon! ITIN lending brings us closer to our goal of becoming the area’s top lender, helping bring a variety of services to the local community. CBC has also just received Juntos Avanzamos designation! Only organizations committed to serving and empowering Hispanic communities can receive this title. I am so honored to work with a group of talented individuals and, as a team, we made 2021 one of our best years as an organization to date! Thank you for your membership! Top 5 from 2021 CBC launched a variety of new products and services, as well as improved our existing products and services that we offer. Below are the top 5 2021 highlights for us as an organization. 1. Launched Wealth Management Services A new Wealth Management division headed by Dustin Tondreau, our knowledgeable and always client-focused wealth advisor. To schedule a meeting, please click here. 2. Launched Members of CBC Insurance Agency We have you covered. Another addition to our CBC product stack was our CBC Insurance Agency, headed by our AVP of Insurance, Maria Prendiz. Our members can now enjoy a rate discount on certain loan products when combined with our Insurance Plans. Can CBC Insurance save you money? 3. Digital Upgrades We were busy in 2021! Our App is now available in Spanish, and we have a brand-new website! We also added a live chat feature onto our App and website in the lower right corner. CBC understands the importance of tech that works and we are committed to providing an easy and robust digital experience for you. 4. We Received a CDFI Grant! What is CDFI? CDFI stands for Community Development Financial Institutions, and assistance is given to financial institutions to help empower their community. What does this mean for CBC, the community, and our members? CBC has received a CDFI Technical Assistance Grant of 125k to use towards our community engagement and development efforts in lower-income communities. To learn more visit, cbcfcu.org/news. 5. Launched Epic Student Checking Do you qualify for Epic Student Checking? The Epic Student Checking account was made with the college student in mind. It is a modern checking account packed with all the essential perks! With student Epic, you get access to all Epic Premium Perks, rate discounts on a variety of loans products, and more! Only available to members ages 18-23. For more information visit cbcfcu.org/student! Employee Spotlight Melanie Cota Member Service Representative IOxnard Branch Melanie has been with CBC since May of 2020. You can find her on the teller line at the Oxnard branch with a kind smile. Melanie loves learning new things and has participated in various projects at CBC such as our Epic Student Checking launch and the bake sale for the American Heart Association. When asked what her favorite thing about working at CBC is she stated “I enjoy the magnificent work environment, culture, and ability to help other team members achieve new goals.” When Melanie is not at work, she enjoys traveling, golfing, fishing, and visiting new cities outside of the county. She likes to see and experience diverse cultures, ideas, and try new foods. She plans to move up within CBC and become a MSR II very soon, “Fingers crossed” she says. When asked if she had anything else to add she said “I am very grateful for my job and working for a company like CBC. I appreciate every department here and I love what I do.” Community Snapshot Helping Hands The CBC team mobilized this holiday season to be a helping hand to our friends at Studio Channel Islands for their annual Holiday Art Market. We helped SCI deliver a seamless and quality experience to its customers through our volunteer efforts. Big kudos to our team members who rise to the occasion when asked. If your nonprofit needs volunteer assistance for an event, please reach out for a partnership! Hispanic Outreach If you haven’t heard, we were awarded a CDFI technical assistance grant because of CBC’s commitment to our communities. What does this mean? CBC is launching efforts and resources to assist our low-income and underserved members. Some examples include providing products and services often out of reach at corporate banks. Some examples are ITIN lending, providing financial education in Spanish, and lending documentation in Spanish. Visit www.cbcfcu.org/news/we-received-a-cdfi-grant/ for more information! Click here for more news and event information! Board of Directors Announcement We are seeking dedicated volunteers to join our Team. As a Board Director, you and the rest of the team will be responsible for the governance and strategic planning of your Credit Union. We also have a new program, the Associate Director Program – an entry program to help you learn about your Credit Union processes, gain knowledge and experience, and be better prepared to join the Board as a voting Director, if so nominated. As a Board Director, your core responsibilities will require attendance at monthly meetings, obtain a minimum of 18 hours of training annually, become financially literate by NCUA requirements, participate on Board Committees, and serve a three-year term. Member applicants must be in good standing with the credit union and should have some understanding and experience with finance, and/or budgeting from your work experience, volunteer community involvement or other business associations. If you are interested in serving on the board of CBC FCU please contact Hal Karam at [email protected].