Update on Coronavirus

During this time of uncertainty and concern about Coronavirus (COVID-19) we want to let you know that your credit union is here for you!

Frequently Asked Questions

COVID FAQs

1. Are my deposits insured?
2. Will CBC Federal Credit Union close branches?
3. What options are available if I wish to bank remotely?

4. Can I still apply for a mortgage or consumer loan?
5. Is there a hardship assistance program available?

6. How can I get up to date information?
7. What if I need to withdraw money early from my CBC Certificate related to COVID hardship?
8. When can I expect to see my stimulus check from the government? 
9. Why is the staff not wearing gloves when handling cash?
10. Are you going to offer more than two Skip-A-Pays?
11. Are you considering waiving the monthly checking account fee for a few months?
12. Are you going to reduce interests rates for members with current loans?
13. Are you considering increasing your daily ATM withdrawal limit?

Additional FAQs

1. How do I pay my loan from an external account?
2. What is Mobile deposit? Is there a deposit limit?
3. How do I make deposits without coming into the Branch?
4. How do I create an online profile for my account? Or How do I enroll into online banking?

 

 


Important Safety Information

The health and safety of our members and employees is our top priority. We are closely monitoring recent news regarding the Coronavirus (COVID-19) and recommendations from the CDC (Centers for Disease Control), and other experts to guide our decisions and practices to prevent the spread of flu and other illnesses.

While we are all hoping for little impact on our community, CBC and other businesses are developing and implementing plans for “social distancing” that you’ve been hearing about in the news to limit exposure and potential spread.  At this time, we are mostly operating in a “business as usual” manner with the additional precautions described below, to protect everyone who works at or visits our facilities. 

  • We have placed hand sanitizer at work stations throughout our branches.
  • We have increased the frequency and extent of cleaning and disinfecting all surfaces and areas of frequent points of contact (including PIN Pads and ATM screens).
  • We have increased the use of virtual meetings, digital signatures, and email.
  • We are also prepared to be flexible and make adjustments to our operations, as needed, to continue to serve your financial needs during changing conditions.

While we normally love in-person visits from our members, we would now like to encourage the safety and convenience of our remote services.  You may reach us

We appreciate your membership and we want you to know that we are prepared and dedicated to continuing service as conditions change.  Look for our updates on programs and services as we explore ways to better serve you.  We plan to keep you updated via email, social media, and our website.

If you have any concerns or questions please feel free to contact us at 805.988.2151 or reach out to us via email.


COVID FAQs:

Q: Are my deposits insured?

A: Yes! Deposits at CBC Federal Credit Union are federally insured by NCUA up to $250,000.

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Q: Will CBC close branches?

A: We will moving up the closing of the Thousand Oaks branch to this Friday at 6:00 PM to consolidate our staff and redistribute resources to other branches. We have also shortened the hours of operation at our Port Hueneme branch on NBVC to 9:30 AM to 1:30 PM.

Our remaining branches will be open regular hours until further notice.  Given the rapidly evolving pandemic conditions and advisories, this may change. 

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Q: What options are available if I wish to bank remotely?

A: All CBC members can access their accounts over the phone at (805) 988-2151 and by logging into Online Banking which includes mobile check deposit via our mobile app (Up to $3,000 per day). CBC is also part of the CO-OP ATM network which allows our members to access their accounts at more than 30,000 ATMs nationwide.

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Q: Can I still apply for a mortgage or consumer loan?

A: Yes, but to limit the exposure to the virus, we encourage you to do so from the comfort and safety of your home by applying online or calling 805-988-2151.

*Due to the unprecedented demand for mortgage applications, there is a longer than usual response time.

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Q: How can I get up-to-date information?

A: Please follow our Facebook and Twitter feeds for ongoing updates. This FAQ page will be updated with new information as it becomes available as well. We will also utilize email to communicate developments as they occur. To ensure your email on file is accurate, please check online banking, and update it if necessary.

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Q: What if I need to withdraw money early from my CBC Certificate related to COVID-19 hardship?

A: CBC is waiving early withdrawal fees on Term Share Certificates during these uncertain times.

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Q: When can I expect to see my stimulus check from the government?

A: The IRS began distribution of these payments on Wednesday, April 15th, and will continue in waves over the next few weeks. The IRS determines these payment waves, and CBC Federal Credit Union does not know who will be in each wave. Immediate access to these funds is essential; we are processing these payments as we receive them from the government.

After login to your mobile account, you will find a message highlighting how to set up an alert to notify you when your stimulus check has been deposited into your account.

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Q: Why is the staff not wearing gloves when handling cash?

A: Our team members have the option of wearing gloves. We have taken added measures to ensure all workstations have hand sanitizer readily available for the staff. We are also following all of the recommended hygiene guidelines to ensure our facilities are clean and disinfected throughout the day.

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Q: Are we going to offer more than two Skip-A-Pays?

A: We are reviewing every Skip A Pay request received, case by case. We are allowing our members to request a Skip A Pay even if you took advantage of the Skip A Pay in less than six months.

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Q: Are we considering waiving the monthly checking account fee for a few months?

A: Not at this time, however we will consider it if we see the need for it.

StrategyCorps, our Bazings partner, will provide health savings card benefits and Identity Theft Recovery assistance up to $1,000 at no cost, starting now until the end of the year. For more information, click here

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Q: Are we going to reduce interest rates for members with current loans?

A: Not at this time. We do offer our members the opportunity to explore refinancing options.

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Q: What Programs are we offering to those affected by COVID-19?

A: See COVID-19 Assistance Loan FAQ’s

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Q: Are we considering increasing our daily ATM withdrawal limit?

A: Not at this time, and we will consider it if we see the need for it.

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Additional FAQs

Q: How do I pay my loan from an external account?

A: You have several options available to pay your loan:

  • You can set up an automated payment from your external account by completing an Authorization for Direct Payment form
  • We have a night drop available at our Ventura and Oxnard locations that can accept payments
  • Members have access to link an external account through Online Banking, which will allow our members to transfer to and from the linked accounts.
  • Our Account Service Center is also available by phone at (805) 988-2151; we can assist with taking payments over the phone using a debit or credit card from another financial institution.
  • Payments are accepted at any of our branches.

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Q: What is Mobile deposit? Is there a deposit limit?

A: Mobile deposit is a service that allows our members to make deposits from their mobile banking app, which includes iPhone, iPad, and Android. The current deposit limit is $5,000 per day.

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Q: How do I make deposits without coming into the Branch?

A: There are numerous deposit options available. Deposit are accepted through our night drops located in Ventura and Oxnard, through any of our ATM’s as well as the Co-Op ATM network, and checks can be deposited through mobile banking up to $5,000 per day.


Q: How do I create an online profile for my account? Or How do I enroll in online banking?

A: Members can set up online banking by visiting cbcfcu.org. In the upper right-hand corner under “Username” click on the “Enroll” option and follow the prompts. You will need the member number associated with the corresponding account.

*If this is to establish a second online profile or in the event, there are technical difficulties, please contact the Account Services Center at 805.988.2151.

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Published Date: 
Friday, March 20, 2020