Update on Coronavirus

During this time of uncertainty and concern about Coronavirus (COVID-19) we want to let you know that your credit union is here for you!

Frequently Asked Questions

1. Are my deposits insured?
2. Will CBC Federal Credit Union close branches?
3. What options are available if I wish to bank remotely?
4. Can I still apply for a mortgage or consumer loan?
5. Is there a hardship assistance program available?

6. How can I get up to date information?

The health and safety of our members and employees is our top priority. We are closely monitoring recent news regarding the Coronavirus (COVID-19) and recommendations from the CDC (Centers for Disease Control), and other experts to guide our decisions and practices to prevent the spread of flu and other illnesses.

While we are all hoping for little impact on our community, CBC and other businesses are developing and implementing plans for “social distancing” that you’ve been hearing about in the news to limit exposure and potential spread.  At this time, we are mostly operating in a “business as usual” manner with the additional precautions described below, to protect everyone who works at or visits our facilities. 

  • We have placed hand sanitizer at work stations throughout our branches.
  • We have increased the frequency and extent of cleaning and disinfecting all surfaces and areas of frequent points of contact (including PIN Pads and ATM screens).
  • We have increased the use of virtual meetings, digital signatures, and email.
  • We are also prepared to be flexible and make adjustments to our operations, as needed, to continue to serve your financial needs during changing conditions.

While we normally love in-person visits from our members, we would now like to encourage the safety and convenience of our remote services.  You may reach us

We appreciate your membership and we want you to know that we are prepared and dedicated to continuing service as conditions change.  Look for our updates on programs and services as we explore ways to better serve you.  We plan to keep you updated via email, social media, and our website.

If you have any concerns or questions please feel free to contact us at 805.988.2151 or reach out to us via email.

Frequently Asked Questions:

Q: Are my deposits insured?

A: Yes! Deposits at CBC Federal Credit Union are federally insured by NCUA up to $250,000.

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Q: Will CBC close branches?

A: We will moving up the closing of the Thousand Oaks branch to this Friday at 6:00pm to consolidate our staff and redistribute resources to other branches.

Our remaining branches will be open regular hours until further notice.  Given the rapidly evolving pandemic conditions and advisories, this may change. 

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Q: What options are available if I wish to bank remotely?

A: All CBC members can access their accounts over the phone at (805) 988-2151 and by logging into Online Banking which includes mobile check deposit via our mobile app (Up to $3,000 per day). CBC is also part of the CO-OP ATM network which allows our members to access their accounts at more than 30,000 ATMs nationwide.

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Q: Can I still apply for a mortgage or consumer loan?

A: Yes, but to limit the exposure to the virus, we encourage you to do so from the comfort and safety of your home by applying online or calling 805-988-2151.

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Q: Is there a hardship assistance program available?

A: Yes!  We want to let you know that CBC is here for you if you have been affected by the recent COVID-19 developments. We are launching several programs designed to offer financial relief to our members that are in need. Please click here to view all of the financial relief programs we have in place. 

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Q: How can I get up to date information?

A: Please follow our Facebook and Twitter feeds for ongoing updates. This FAQ page will be updated with new information as it becomes available as well. We will also utilize email for certain communications, so please check online banking to ensure your email on file is accurate.

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Published Date: 
Friday, March 20, 2020